{"name":"Stepping Up Service","short_name":"Stepping Up Service","theme_color":"#ffffff","start_url":"/","display":"standalone","background_color":"#fff","description":"Customer service is the cornerstone of most successful organizations.  But with the business world evolving, thanks to technology and online communications, maintaining high customer service can become even more of a challenge.  This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep ”stepping up” the service they provide.","icons":[{"src":"https://deow9bq0xqvbj.cloudfront.net/image-logo/20465687/steppingup_300x300.jpeg","sizes":"300x300","type":"image/png"}]}